Five examples of companies in Finland that are known for providing great customer service

Introduction

Finland is renowned for its high standard of living, technological advancements, and a strong sense of community and trust. These cultural pillars are reflected in the business world, where Finnish companies are often lauded for their commitment to providing excellent customer service. Here are five examples of Finnish companies that have set the benchmark for great customer service:

1. Marimekko

Marimekko, known globally for its original prints and colors in clothing, home décor, and accessories, is a prime example of Finnish design excellence. Beyond its aesthetic appeal, Marimekko is committed to offering exceptional customer service. The company places a strong emphasis on sustainability and the quality of its products, ensuring customers not only receive beautiful items but also feel good about their purchases. Marimekko stores worldwide are known for their welcoming atmosphere, knowledgeable staff, and the high level of personal attention given to each customer, making shopping a pleasant and memorable experience.

2. Supercell

Supercell, a mobile game development company based in Helsinki, is behind some of the most successful games on the market today, such as "Clash of Clans" and "Brawl Stars." What sets Supercell apart is not just its innovative game design but also its approach to customer service. The company has a player-first mentality, regularly updating its games based on player feedback and maintaining an open line of communication with its community. Supercell's support team is responsive and helpful, addressing issues and concerns quickly to ensure a positive gaming experience for all.

3. Fiskars Group

Fiskars Group, established in 1649, is one of the oldest companies in the Western world. It is renowned for its high-quality tools and household items, including the iconic orange-handled scissors. Fiskars demonstrates exceptional customer service through its commitment to durability, functionality, and design. The company offers extensive warranties on its products, a testament to its confidence in their quality. Fiskars also provides excellent after-sales support and is quick to address any customer concerns, ensuring satisfaction long after a purchase is made.

4. Finnair

Finnair, the flag carrier of Finland, is known for its safety, punctuality, and efficient customer service. The airline goes above and beyond to ensure a comfortable and convenient travel experience for its passengers. This includes offering seamless online check-in services, timely and informative communication regarding flight statuses, and attentive in-flight service. Finnair's dedication to customer care is evident in its efforts to cater to the needs of a diverse international clientele, embodying Finnish hospitality in the skies.

5. KONE

KONE, a global leader in the elevator and escalator industry, is committed to improving the flow of urban life. The company excels in providing high-quality, innovative solutions tailored to the needs of its customers. KONE's customer service is distinguished by its proactive maintenance services, designed to ensure the safety and reliability of its products. The company's technicians are highly skilled and trained to address any issues swiftly, minimizing downtime and inconvenience. KONE's approach to customer service is characterized by a commitment to continuous improvement and a deep understanding of customer needs, setting a high standard in the industry.

Conclusion

These companies, each from different sectors, embody the Finnish ethos of quality, integrity, and customer-centricity. Their commitment to providing exceptional customer service is a testament to Finland's business culture, which prioritizes respect, transparency, and the well-being of both employees and customers.